Photo by Christian Wiediger on Unsplash

Updated: 14 July, 2026

By Arthur Moses Opio

Before you arrive at Makerere or it's Associated Campuses:

1. Welcome to Makerere University. Take a quick tour of one of the best websites of the number one University in Uganda that is celebrating 100 years of existence. 
2. Ensure you have downloaded your provisional admission letter from the application portal.
3. Read through your admission letter to ensure you get every instruction as clearly stipulated.
4. Quick Guide on The 5 Critical Steps For ICT Savvy People.

How To Download Your Provisional Admission Letter:

1. Please log into the application portal https://apply.mak.ac.ug
2. Use the email and password you used while applying.
3. Locate Admission History
4. Click "DOWNLOAD PROVISIONAL LETTER" at the bottom right corner.
5. Click User Guide For Visualised Steps.

NOTE:

• If you have a pending payment. Generate a PRN, pay and you will download your provisional admission letter.
• Incase of any financial inquiry, visit the revenue offices in CTF 1 level 4.
• If your letter is not yet generated, visit office 302 in Senate Building for support.

Your First Login Into The Portal:

A number of students have wrong emails and phone numbers. This happens during the application process as they are helped by various people out there.

We introduced a new feature to help students update their contacts at their first login. This is in line with our security policy and ensuring the rightful owners of the student accounts have the right information thereafter. The correct email and phone will help in two factor authentication and comes in handy during the Guild Elections that's held virtually via https://vote.mak.ac.ug 

• Step 1: Visit the link: https://myportal.mak.ac.ug
• Step 2: Use the student number as username and password e.g 2600707827
• Step 3: You’ll be prompted to update your account with your email address and phone number. Ensure you use the phone number that is currently yours. e.g john.doe@gmail.com and  0779*******
• Step 4: Input your student number and request for a token
• Step 5: You’ll receive a token in your email address that you provided: Use that token and follow the process of creating the password.
• Step 6: Proceed and sign in using your student number as the username and the password you just created.
• Step 7: You will then login and see the dashboard/profile of your account.

When you get to Campus:

1. Ensure you get to know the location of your college and to look out for information about orientation from the notice boards and the social media pages.
2. Follow the main Makerere social media pages, college social media pages and the Directorate for ICT support social media pages.
3. Read the Fresher's joining instructions.

Accessing ICT services:

1. Acquaint yourself with an overview of the student's portal.
2. Activate your student's portal, Instructions are in the link and video.
3. These video links have more aspects of the tutorial like enrolling, registering and generating a payment reference number to pay in the bank.
4. Create your email address, email address enables you access University services like MUELE, MAKAIR, EDUROAM, etc.
5. Use your email to access your MUELE account. (A student no longer needs to go through the old process of creating a MUELE account. It can now be accessed via MakACCESS.)
6. Use your email to access MAKAIR, EDUROAM, etc. Eduroam is accessed the same way as MAKAIR.
7. MAKRIMS: - This is for postgraduate students: This system helps students and supervisors track their research journey. The link is https://mues.mak.ac.ug For a student to start using this system. They must be assigned a supervisor on the system. A student can activate their account by using the reset password option. 
8. Join the student's mailing lists or join the different communication forums like WhatsApp groups to keep up to date.

Invalid Username:

When you face this error while trying to activate your account. There is no need to worry. It means your student data hasn't proceeded to the next step. The next step is to be uploaded on the student's records management module.

Always reach out to us for support by logging a ticket via https://support.mak.ac.ug or via our social media channels and it will be handle.

Introducing Mak-Access/Portal - Makerere's Unified Portal:

1. The long awaited Makerere Unified Portal is here. We have taken months to develop this single sign on portal that is dubbed #MakAccess.
2. Staff and students will be accessing Mak ICT Services and applications in a Unified Dashboard.
3. In this VIDEO. Mr. David Gaamuwa gives us some insights about Mak Access.

One key thing that comes out is that: “There will be no more password fatigue."

• In this article you will get to learn in depth about the background to how this came about, purpose of change, what the Unified portal is, etc.
• Link: https://dicts.mak.ac.ug/articles/introducing-makerere-university-unified-access-portal-service-dashboard
• For users who would love to start engaging with the portal. Here is the USER GUIDE: https://answers.mak.ac.ug/software-applications/makerere-access-universal-single-sign-sso-portal-quick-start-user-guide-staff
• Link to the portal is: https://access.mak.ac.ug

Check PRN Status - How It Can Help:

Link: https://answers.mak.ac.ug/software-applications/how-check-prn-status-an…;

How you can reach us for support:

1. First line of contact for ICT services is through Senior Assistant Technicians at your college. 
2. First line of contact for registration issues is your college registrar and college bursar for payment related issues.
3. You can also reach us via the Support Ticketing System.
4. Like us on Twitter.
5. Like us on Facebook.
6. Subscribe to our YouTube Channel.

Protect Yourself online:

1. Install an antivirus software on your computer.
2. Set up your computer to receive either Windows, Mac or Linux updates.
3. Always be on the lookout for suspicious emails and links.
4. Download or read the Cybersecurity Toolkit Version 1 here.
5. Report any cybersecurity incidents to us via ictsupport@mak.ac.ug
6. Read these Makerere cybersecurity resources to enable you stay safe online.
7. Use social media responsibly and acquaint yourself with the content of the Computer Misuse Act 2011. 

NB.

There are many scammers online and also around campus. Some will request you to help you pay fees or help you on your portal and eat/steal your money without getting the necessary help. Always inquire and know that payments are done in the bank or via mobile money or through VISA after generating a payment reference number.