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Arthur Moses Opio

Arthur Moses Opio

End User Administrator
About Me

Arthur Moses Opio joined Directorate of ICT Support (DICTS) in 2012, He is in the End User Support Unit and works as End User Support Administrator. He directly interfaces with end users who use the services provided by DICTS. He also helps in updating the DICTS site and Knowledge Base in order to improve on web content that can be helpful to the End User. He ensures that there is quality content on the @DICTSMakerere Twitter handle since it is a great forum to reach out to students and staff. He holds a bachelor’s degree in Computer Science from Makerere University is currently doing his Masters of Computer Science majoring in Security. He has Certified qualifications in Installing, managing and configuring SharePoint 2010 and Exchange 2010, Cyber Security Awareness (GlobalIT), Campus Network Security (RENU), ITIL Foundation (AFRALTI –Nairobi), Cyber Security Risk Management (IFIS), Server Virtualization Using Open Source Engines (PROXMOX VE), Systems Integration Project Management

He has a strong desire and love for systems, he is a cyber-security enthusiast, he was trained and worked on contract at National Housing and Construction Company Ltd, UNRA, Computer Point(Sybyl), He also has experience in End User Support having been trained in Uganda National Roads Authority, He traversed the country providing support to the Upcountry UNRA stations, He managed the users Onsite and remotely as their Systems Administrator. Arthur self-determined, self-motivated, sticks to principles, is a thinker, analyst, humble and strong,  is able to work as team player and alone with Less or no supervision, He is passionate about Sports like Basketball, Rugby, Formula One, Tennis, Football etc.

In terms of social responsibility, Arthur has been involved in youth leadership at Church Of The Resurrection Bugolobi, He is a zonal leader for members of his estate, he continues to engage and inspire young people to live purposeful and responsible lifestyles., He is passionate about personal finance and has a blog where he share his thoughts to Transform, Impact and Empower lives.

Currently his main aim with DICTS team is to make ICT work at Makerere University by ensuring there is good service delivery rendered to all stakeholders and that the quality of ICT service is maintained to greater heights following through its mandate and well aligned strategic objectives which will meet the Ultimate Vision of Makerere To be the leading institution for academic excellence and innovations in Africa, since Makerere builds for the future.

© 2019 All rights reserved - Directorate for ICT Support (DICTS) - Makerere University

Available Office Time: 8:00am - 5:00pm (Monday - Friday)

Service Desk - https://support.mak.ac.ug

Email: helpme@dicts.mak.ac.ug
VOIP: 11 111
Phone: 0414 531343/437
Hours: 9:00am - 5:00pm