The Directorate for ICT Support is a central service unit that provides expert services and guidance on ICT to all academic and administrative units of the university.
Makerere University identified Information and Communication Technology (ICT) services and systems as critical and top priority enablers in achieving its Vision and Mission.
The University embarked on the implementation of these services and systems with the support of various development partners.
In recognition of the global scarcity of ICT expertise, and to rationalise and contain the escalating costs that would result from multiple hiring of such expertise, the Directorate for ICT Support, (DICTS), was set up as a central service unit that provides expert services and guidance to all academic and administrative units of the university.
University-wide access to, and utilisation of Information and Communication Technology to enhance the position of Makerere University as a Center of academic excellence, and its contribution to the sustainable development of Society
To ensure high and sustainable availability of ICT resources through quality management, control and maintenance processes that are customer oriented.