Units under DICTS

Database Unit

Objectives

Data availability

  • Ensure databases are online all the time
  • Perform timely backups of data for business continuity
  • Disaster Recovery site

Data security

  • Provide access only to authorized users
  • Only allow users to efficiently access data from specific locations and workstations.
  • Audit system logs on the databases

Existent Data Repositories

  • PUNJAB

End User Support Unit

The DICTS End User support unit provides an interface between the university system users and DICTS. The quality of service offered is measured by the compliancy to the Service Level Agreements (SLA).

The units mandate is to identify and solve ICT related problems in order to improve business processes within the University.

Networks Management Unit

The Network Magement Department addresses the development area given the highest priority by Makerere University by ensuring effiencient network services provision through

Planning and Maintenance Unit

The planning and maintenantment department is responsible for the for planning for the new technology acquisition, infrastructure expansion, and ensuring proper maintainace management of ICT infrastracture.

Makerere University Data Network Infrastructure

Makerere University is comprised of 32 academic and admistrative units, housed in 80 buildings covering an area of 300 acrea. There are also ten halls of residence on the main campus, and four students hostels in the remote campuses.